Refund policy
Our goal is to ensure you're completely satisfied with your purchase. If something isn't right, here's how we can help.
30-Day Return Window
We offer a 30-day return policy from the date of delivery. To be eligible, please initiate your return request within 30 days of receiving your order.
Conditions for Return
To qualify for a return, items must be:
- Unused and in new condition
- Include all original tags
- Returned in original packaging
Items showing signs of use, damage, or missing parts not due to our error are ineligible for return. Returns requested after 30 days of delivery cannot be accepted.
How to Initiate a Return
Contact us at info@dialedin.com.au or +61 0407090435 to request a return. We will send you instructions by email. Please do not send items back without first requesting a return — unrequested returns will not be accepted.
Returns are by post only. In-person returns are not available.
Return Shipping Costs
- Faulty, damaged, or incorrect items: We cover return shipping costs and will provide a prepaid label by email
- Change of mind returns: Return shipping costs are at the customer's expense
There is no restocking fee.
Damages & Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is faulty, damaged, or incorrect so we can resolve the issue promptly.
Warranty
All Dialedin products carry a 12-month warranty against manufacturing defects and failure.
If your product fails within the warranty period, please contact us with your order number and a description of the fault and we'll arrange a replacement.
Warranty claims outside the 12-month period are considered on a case-by-case basis — please reach out and we'll do our best to help.
Please note: consumable products (such as soldering flux and other single-use items) are not covered by warranty. If a consumable arrives damaged or incorrect, please contact us and we will make it right.
The warranty does not cover damage caused by misuse, accidental damage, or normal wear and tear.
Our warranty is provided in addition to your rights under the Australian Consumer Law.
Exchanges
We exchange faulty, damaged, or incorrect items, and can also assist if you've ordered the wrong item.
Refunds
Approved refunds are processed immediately to your original payment method. Please allow 7–10 business days for your bank or card provider to post the refund to your account.
If you haven't received your refund after 10 business days, please check with your bank first, then contact us at info@dialedin.com.au and we'll follow up within 24 hours.
Return address details will be provided with your approved return instructions. Please do not send items back without first contacting us — unrequested returns cannot be accepted.
Our returns policy operates in accordance with the Australian Consumer Law.
Contact Us
Phone: +61 0407090435 Email: info@dialedin.com.au