Our goal is to ensure a smooth and transparent delivery process for your convenience and satisfaction. Here are the details of our delivery process:
Processing time
The processing time begins on the day you place your order. We process orders within 1-3 business days (Monday to Friday, excluding public holidays).
Shipping method
Country: Australia
Condition: All products
Shipping Costs and Total delivery time = processing time + delivery time
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Free standard shipping on orders over $99 excluding orders with bulky items.
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$10 Flat rate standard shipping on orders under $99.
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Shipping Charge $15 for Express Shipping on orders under $99.
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For orders with bulky or heavy items exact shipping costs will be calculated at checkout.
|
Shipping Name |
Handling Time |
Transit Time |
|
Standard Shipping |
1-3 days (Monday to Friday) |
3-7 days (Monday to Friday) |
|
Express Shipping |
1-3 days (Monday to Friday) |
3-5 days (Monday to Friday) |
Order cut off Time: 5:00 pm (GMT+10:00) Australian Eastern Standard Time (Sydney)
Please note:
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Delivery times are affected by public holidays as manufacturers and courier services operate on a restricted basis. This is beyond our control. Normal service will resume immediately after each public holiday.
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Incorrect address details and other problems may lead to delays in delivery.
Tracking your order
When your goods are dispatched, you should receive an email notification from us with a tracking number.
For tracking issues, please contact us at info@dialedin.com.au or call us at +61 0407090435.
Carrier
We use Sendle or Australia Postage for all deliveries.
Changing your address
We cannot change the delivery address once the order has been shipped. If you wish to change your delivery location, please contact us within 24 hours of placing your order at info@dialedin.com.au or call us on +61 0407090435. Please note that we process and dispatch orders within one working day of placing the order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. Please refer to our refund policy if an order has already been shipped.
Parcels damaged in transit:
If you find that a parcel has been damaged in transit, you must refuse the parcel from the courier and contact our customer service team. If the parcel was delivered in your absence, please contact customer service to find out how to proceed.
For further inquiries, you can reach us at:
Phone: +61 0407090435
Email: info@dialedin.com.au
Address: PO Box 8002, Reservoir, Victoria, 3073, Australia